Refund & Cancellation Policy

Last updated: April 15, 2026

1. Subscription Cancellation

You may cancel your Produsa subscription at any time from your account Settings page. Upon cancellation:

Your subscription will remain active until the end of your current billing period
You will retain access to all features of your plan until the period expires
Unused credits from your subscription will expire at the end of the billing period
Applications you have already built and deployed will continue to function

2. Subscription Refunds

7-Day Money-Back Guarantee: If you are unsatisfied with Produsa, you may request a full refund within 7 days of your first subscription payment. No questions asked.

After 7 days:

Monthly subscriptions: No refund for the current billing period. Cancel anytime to prevent future charges.
Annual subscriptions: Pro-rata refund available within the first 30 days. After 30 days, no refund — cancel to prevent renewal.

3. Credit Top-Up Refunds

One-time credit top-up purchases are non-refundable once credits have been added to your account. If credits have not been used, a refund may be requested within 48 hours of purchase.

4. Auto-Reload Credits

If you have auto-reload enabled and a charge occurs that you did not intend, you may request a refund within 48 hours if the auto-reloaded credits have not been consumed. To prevent future auto-reload charges, disable the feature in Settings.

5. Service Disruption

If Produsa experiences extended downtime (more than 24 consecutive hours) that prevents you from using the Service, you may be eligible for a pro-rata credit to your account for the affected period. Contact us to request service disruption credits.

6. Failed Builds

If an AI build fails to produce usable output due to a platform error (not user input), the credits consumed by the failed build will be refunded to your account balance automatically.

7. How to Request a Refund

To request a refund, contact us at [email protected] with:

Your account email
Date of the charge
Reason for the refund request

Refunds are processed within 5–10 business days and returned to the original payment method.

8. Enterprise Plans

Enterprise plan refunds are handled on a case-by-case basis as per the terms of your enterprise agreement.

9. Contact

For billing or refund inquiries: [email protected]